Legal

Refund / Replacement Policy

Last updated: September 2026

We accept Binance Pay (USDT) and bKash/Nagad. Both are irreversible once sent — on our end just as much as yours, since we have no way to pull a payment back either. That's the reason this policy is about replacement, not refunds.

If your credentials don't connect at delivery

Message us immediately (Telegram bot or WhatsApp) and we'll replace them, no argument. This is the one case where something is genuinely wrong on our side, and we fix it fast.

If a proxy "stops working" later

In practice this is almost always the data allowance on that package being used up, not a broken proxy. Send /myorders in the Telegram bot or message us and we'll check your usage before assuming anything's wrong.

What isn't covered

A proxy being blocked or rate-limited by a specific hardened target (banking sites, heavily Cloudflare-protected checkouts) — we say upfront this isn't guaranteed.
Change of mind after a package has been delivered and used.
Misuse of credentials outside this policy's scope.

Not sure which case you're in? Just message us — WhatsApp or the Telegram bot — and we'll sort it out directly.